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Privacy Policy

​Privacy Policy

●Personal information protection policy

ExRoad Co., Ltd. (hereinafter referred to as the "Company") recognizes the protection of personal information as an important social responsibility. Therefore, we have established a personal information protection policy as shown below, and we comply with laws, industry standards, and internal rules regarding personal information collected by ourselves, personal information entrusted to us by our business partners, and personal information of officers and employees of our company and affiliated companies. We will comply with the following and handle it appropriately.

  • Compliance with related laws and regulations 

    • Our company complies with laws and regulations regarding personal information, guidelines established by the government, and other norms.

  • Regarding acquisition, use, and provision of personal information 

    • When acquiring, using, and providing personal information, our company recognizes the importance of protecting personal information and takes appropriate measures.

  • Continuous improvement 

    • Our company has established and implemented a management system for the protection of personal information, and regularly reviews it and strives for continuous improvement.

  • Complaints, consultations, and inquiries 

    • Our company will promptly respond to any complaints or consultations regarding personal information.

    • For inquiries, please refer to Article 9 of "How our company handles personal information" below. ​​

●About our handling of personal information

Article 1 Purpose of use of personal information

  • We will use some or all of the personal information we obtain for the following purposes:  

    1. Contact name, email address, and other information voluntarily input or provided through our services, etc. obtained from contractors and users of the services provided by our company 

      • To provide, maintain, maintain, and improve our services, etc.

      • Responding to inquiries such as opinions and questions, and troubleshooting

      • Data creation such as questionnaires, statistical analysis

      • Providing information, advertising, seminars, events, campaigns, etc. regarding our services, etc.

      • Performing operations related to billing processing and other contract fulfillment

      • Other operations and notifications related to each of the above items.

    2. Name, address, phone number, email address, and other information you provide when making an inquiry. 

      • Response to inquiries

      • Sending the questionnaire

      • Providing information, advertising, seminars, events, campaigns, etc. regarding our services, etc.

    3. Information necessary for employee employment management, health management, etc. 

      • Execution of personnel management and labor management operations

      • Execution of work related to welfare benefits, safety and health, health management, etc.

      • Investigations and records based on laws and regulations, as well as notifications and reports to government agencies

      • Business related to or incidental to the above

    4. Resumes, job resumes, etc. obtained during recruitment activities 

      • Recruitment selection and related communications/notifications

      • Creation of statistical data necessary when formulating recruitment policies

      • Providing information regarding employment opportunities, events, etc. at our company

    5. Access logs, terminal information, IP addresses, advertising identifiers, cookies, etc. obtained when using the services and websites provided by our company 

      • Improving customer convenience, acquiring statistical data, providing appropriate advertisements, etc.

Article 2 Third party provision

  • Our company will not provide personal information to third parties without obtaining the prior consent of the person, unless the following legal requirements and written matters are met.  

  1. When based on laws and regulations

  2. When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.

  3. When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the person concerned.

  4. When cooperating with a national organization, local government, or a person entrusted by them in carrying out the affairs stipulated by law, and obtaining the consent of the person concerned is likely to impede the execution of the affairs. If there is

  5. When the person in question explicitly requests disclosure or provision to a third party.

  6. When a court, public prosecutor's office, police, or an organization with similar authority requests disclosure of personal information based on proper procedures.

  7. When providing or disclosing to a subcontractor to the extent necessary to implement the purpose of use

Article 3 Regarding the usage status of cookies, acquisition of attribute information, etc.

  • Our company uses cookies and collects information such as IP address, number of accesses, browser, OS, and other devices used for the purpose of improving customer convenience, acquiring statistical data, and providing appropriate advertisements. there is. This information is collected for that purpose and is not used to identify individuals.

Article 4 Entrustment of personal information

  • Our company may outsource all or part of the acquired personal information to an outside party to the extent necessary to achieve the purpose of use. In that case, we will conclude necessary contracts, such as a basic contract regarding the outsourcing of personal information, and perform necessary and appropriate management and supervision of the outsourcing company.

Article 5 Disclosure, correction, and deletion of personal information

  • Based on the provisions of the Personal Information Protection Act, the person concerned may request notification of the purpose of use of personal data, disclosure, correction, addition or deletion of contents, suspension of use, erasure, or suspension of provision to a third party (hereinafter referred to as "disclosure"). etc.), we will confirm that the request is from the person in question or his or her agent, and then disclose the information without delay unless there is a special reason.

  • Please use the inquiry form to request disclosure of personal data. Please note that the Company's prescribed fee (1,000 yen per request) is required for disclosure of personal data and notification of purpose of use.

  • Please note that our company may not take such measures due to reasons stipulated by the Act on the Protection of Personal Information. In that case, we will notify you that we will not take such action and the reason.

Article 6 Safety management measures

  • Our company takes the following measures to safely manage personal information entrusted to us.  

  1. Safety management measures within our company 

    • Our company will implement necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle, such as introducing mechanisms to protect information systems that handle personal data from unauthorized access from outside, etc., and to safely manage other personal information. We are taking measures.

  2. Supervision of employees 

    • When having our employees handle personal information, we have established rules and internal records regarding the handling of personal information for those employees to ensure the safe management of such personal information. In addition, we will periodically inspect the handling status and provide necessary and appropriate supervision such as regular training for the employees concerned.

  3. Understanding the external environment 

    • When storing or transferring entrusted personal information to a foreign country, we will comply with the laws and regulations regarding personal information and implement security management after understanding the system regarding personal information protection in the country concerned.

Article 7 Disclaimer

  • The Company assumes no responsibility for the acquisition of personal information by a third party unless there is intentional or negligent behavior on the part of the Company.

Article 8 Personal information management officer

  • ExRoad Co., Ltd. Representative Director Keisuke Kimura

Article 9 Inquiries

  • ExRoad Co., Ltd. Representative Director Keisuke Kimura

  • e-mail:



Date of enactment: October 20, 2023​​​​

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